Placing an order is simple:

1. Browse our products and add items to your cart
2. Click on the cart icon and select "Proceed to Checkout"
3. Fill in your delivery details
4. Choose your preferred payment method (Airtel Money, Vodacom M-Pesa, or Mix by Yas)
5. Complete the payment on your phone when prompted

You'll receive an SMS and email confirmation once your order is placed.

You can modify or cancel your order within 2 hours of placing it. Contact us immediately by phone or email with your order number. Once the order has been processed or dispatched, modifications or cancellations may not be possible.

No, there is no minimum order amount. You can order any product from our store regardless of price.

We currently accept the following mobile payment methods:

• Airtel Money
• Vodacom M-Pesa
• Mix by Yas

All payments are processed securely through official payment gateways.

Yes, absolutely. We do not store your mobile money PIN or passwords. All payments are processed directly by Airtel, Vodacom, or Mix through their secure, encrypted payment gateways. Your financial information is never shared with us.

If your payment fails, don't worry. Your order will not be processed. You can:

• Check that you have sufficient balance in your mobile money account
• Ensure you entered the correct phone number
• Try the payment again
• Contact us if the issue persists — we'll help you resolve it

You will receive an SMS notification if your payment fails.

Delivery times depend on your location:

• Dar es Salaam: Same day or next day
• Nearby regions (Morogoro, Coast): 1-2 business days
• Major cities (Arusha, Mwanza, Dodoma): 2-3 business days
• Other regions: 3-7 business days

Shipping costs vary by location:

• Dar es Salaam: TZS 5,000 — 10,000 (Free for orders over TZS 200,000)
• Upcountry: TZS 10,000 — 30,000 depending on location
• Store Pickup: Free at our Kariakoo store

Exact shipping cost is shown at checkout before you confirm your order.

Yes! We deliver to all regions of Tanzania including Zanzibar. Delivery times and costs vary by location. Simply enter your location at checkout to see available delivery options and costs.

You can return products within 7 days of delivery if they are:

• Defective or not working properly
• Damaged on arrival
• Wrong product delivered
• Missing parts or accessories

Products must be in original packaging with all accessories. See our Returns Policy for full details.

All products come with manufacturer warranty. Warranty periods vary by product:

• Smartphones & Tablets: 1 year
• Laptops & Computers: 1-2 years
• Refrigerators & Appliances: 1-2 years
• Accessories: 3-6 months

Warranty covers manufacturing defects only, not physical damage or misuse.

To claim warranty:

1. Contact us with your order number and describe the issue
2. We'll guide you through the warranty process
3. You may need to bring the product to our store or an authorized service center
4. Warranty claim requires proof of purchase (order number or receipt)

While you can browse products without an account, we recommend creating one for the best experience. With an account you can:

• Track your orders easily
• Save your delivery addresses
• View your order history
• Receive exclusive offers

Log into your account and go to "My Profile" to update your information including:

• Name and phone number
• Shipping address
• Email address
• Profile picture