Privacy Policy | Matete Store

At Matete Online Store, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

1

Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Name, phone number, email address, and shipping address when you create an account or place an order.

• Payment Information: Mobile money transaction details processed through Airtel Money, Vodacom M-Pesa, or Mix by Yas.

• Device Information: IP address, browser type, and device information when you visit our website.

• Usage Data: Pages visited, products viewed, and time spent on our website.

2

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery and payment confirmation.

• To communicate with you about your orders, inquiries, and promotional offers.

• To improve our website, products, and customer service experience.

• To send you SMS or email notifications about your order status and delivery updates.

• To comply with legal obligations and protect our rights.

3

How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• All transactions are processed through secure, encrypted connections.

• We do not store your mobile money PIN or passwords.

• Access to your personal data is restricted to authorized personnel only.

• We regularly review our security practices to ensure your data is safe.

4

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• Service Providers: With delivery partners to fulfill your orders.

• Payment Processors: With Airtel, Vodacom, or Mix by Yas to process payments.

• Legal Requirements: When required by law or to protect our rights.

5

Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt-out of marketing communications at any time.

• Request a copy of the data we hold about you.

• Lodge a complaint with relevant data protection authorities.

6

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, though some features may not function properly.

7

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: privacy@matetestore.co.tz

📞 Phone: +255 613 963 583

📍 Ubungo, Dar es Salaam, Tanzania